Terms and Conditions

Classes are subject to availability however, we will always try to accommodate you in your chosen class. When booking online, if the class is full, you will be put on a waitlist, if you can it is always best to book another class to avoid disappointment.

Classes and reformer courses can be booked online, but private appointments must be booked over the telephone, or by email or text.

Classes last for a minimum of 55 minutes.

Your instructor may be changed without notice.

All classes must be prepaid and clients agree to give 24 hours notice when cancelling and/or rescheduling. Therefore if you book into a class and then miss it or cancel less than 24 hours beforehand, you will be charged. (NB in exceptional circumstances you may be given an opportunity to reschedule).

Out of consideration to the instructor and others in the class, please arrive so that the class can start on time and so that you are able to participate in the warm up, which is an important part of the class. If you arrive more than 5 minutes late for the class, you may not be able to join in.

When your purchase a class pass (previously a class card), this applies to scheduled matwork classes. The pass entitles you to 6 classes and it is flexible, allowing you book into any of the matwork classes that you wish and it is valid for 2 months from the date of first use. Once the card has expired, you will not be able to use it.

When you purchase a Reformer Course, this is an enrolled 6 week course that is prepaid and non refundable. If you miss a class, it is possible (space permitting) to make a class up by attending another reformer class during the 6 week term, but not after. As a last resort, you may be offered a matwork class instead.

Private sessions are for one client (or up to 5 clients depending on your preference) with an instructor and last a minimum of 55 minutes. Longer sessions are available on request.

Contact numbers and email:
Fiona@pilatesesprit.com
07789 205617 for calls and texts